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Help

Troubleshooting

If you have problems with your Gateway / Router:

Please check the power connection and verify that the Power LED on your Gateway / Router is on. If you are unable to access the Gateway / Router's web based setup screens, please ensure that TCP/IP is installed and configured on your computer. Please also verify and ensure that all network connection cables (Ethernet or USB) or your 802.11b PCMCIA card for wireless networking are properly connected and installed.

If you have problems with your broadband connection:

Please check the power connection and verify that the Power LED on your DSL Gateway or your external broadband modem is on. Please also ensure that the "Internet" or "Link" LED on your DSL Gateway or your external broadband modem is on. You can check the connection status of your broadband connection in your Gateway / Router's setup pages under "Status".

If you have problems with your wireless network:

Check the TCP/IP settings and wireless settings on all wireless computers. Please ensure that the wireless settings (ESSID/SSID, WEP, Channel) are identical on all wireless computers and your Gateway / Router. In case your Gateway / Router is a "wireless-ready" model, please also ensure that the 802.11b PCMCIA card is firmly plugged in to your Gateway / Router. You can confirm this through with the "Wireless" LED on your Router / Gateway.

If you have problems with your Ethernet network:

Please ensure all Ethernet cables are firmly connected. Confirm that TCP/IP is installed and configured on your computers to obtain IP addresses automatically.

Additional Information:

Click Here to visit the Actiontec R1524SU online support page for additional information relating to your Actiontec modem.

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